Privacy Policy

1. Information We Collect

1.1 Personal Information

We may collect several types of information from and about users of our website, including:

• Contact information (such as name, email address, mailing address, and phone number)
• Account information (such as username and password)
• Transaction information (such as payment details, purchase history, and shipping information)
• Profile information (such as preferences, product interests, and demographic information)
• Communications (such as customer service inquiries and survey responses)

1.2 Usage Information

We may automatically collect certain information about your equipment, browsing actions, and patterns when you interact with our website, including:

• Log information (such as IP address, browser type, operating system, referring pages, and access times)
• Device information (such as device identifiers, location information, and mobile network information)
• Usage data (such as traffic data, communication data, and the resources that you access and use on the website)
• Cookies and similar technologies (as described in our Cookie Policy)

2. How We Collect Information

2.1 Direct Collection

We collect information directly from you when you:

• Register for an account
• Place an order
• Subscribe to a newsletter
• Fill out a form
• Participate in a survey or promotion
• Contact customer service

2.2 Automated Collection

We collect information automatically through:

• Cookies and similar tracking technologies
• Server logs
• Analytics tools
• Mobile device identifiers

2.3 Third-Party Sources

We may receive information about you from third parties, including:

• Business partners
• Service providers
• Public databases
• Social media platforms (if you choose to link your social media accounts to our services)

3. How We Use Your Information

We may use the information we collect about you for various purposes, including:

3.1 Providing and Improving Our Services

• To provide, maintain, and improve our website and services
• To process transactions and send related information
• To respond to your requests, inquiries, and support needs
• To develop new products, services, features, and functionality

3.2 Communication

• To communicate with you about your account, orders, or inquiries
• To send administrative messages, updates, and security alerts
• To provide news, special offers, and general information about our services that may interest you

3.3 Personalization and Analytics

• To personalize your experience and deliver content relevant to your interests
• To monitor and analyze trends, usage, and activities in connection with our services
• To measure the effectiveness of our marketing campaigns

3.4 Security and Legal Compliance

• To detect, prevent, and address technical issues, fraud, or illegal activities
• To protect the rights, property, and safety of our users and the public
• To enforce our terms of service and other legal rights
• To comply with applicable laws, regulations, and legal processes

4. Disclosure of Your Information

We may disclose aggregated information about our users and information that does not identify any individual without restriction. We may disclose personal information:

4.1 To Service Providers

We may share your information with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf, such as:

• Payment processors
• Customer service providers
• Cloud hosting providers
• Analytics providers
• Marketing and advertising partners

4.2 For Business Transfers

We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

4.3 For Legal Reasons

We may disclose your information:

• To comply with any court order, law, or legal process, including to respond to any government or regulatory request
• To enforce or apply our terms of service and other agreements
• If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of our company, our customers, or others

4.4 With Your Consent

We may disclose your personal information for any other purpose with your consent.

5. Data Security

We have implemented appropriate technical and organizational measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. All information you provide to us is stored on secure servers behind firewalls.

The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our website, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our website. Any transmission of personal information is at your own risk.

6. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information. These may include:

6.1 Access and Updates

You can review and update your account information by logging into your account settings. You may also contact us directly to request access to, correct, or delete any personal information that you have provided to us.

6.2 Marketing Communications

You can opt out of receiving promotional emails from us by following the unsubscribe instructions provided in those emails. You can also change your communication preferences in your account settings. Please note that even if you opt out of receiving promotional messages, we may still send you administrative messages related to our services.

6.3 Cookies and Tracking Technologies

Most web browsers are set to accept cookies by default. You can usually set your browser to remove or reject cookies, but this may affect the availability and functionality of our services. For more information, please see our Cookie Policy.

6.4 Data Portability

In certain circumstances, you may have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit that information to another controller.

7. Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal information, we consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorized use or disclosure of your personal information, the purposes for which we process your personal information, and whether we can achieve those purposes through other means, and the applicable legal requirements.

8. International Data Transfers

Our operations are primarily based in the United Arab Emirates. However, we may transfer, process, and store your personal information in other countries where our service providers are located. These countries may have data protection laws that are different from those of your country of residence.

By providing your personal information, you consent to this transfer, storage, and processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy.

9. Children's Privacy

Our services are not intended for children under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and you believe that your child has provided us with personal information, please contact us, and we will take steps to delete such information.

10. Changes to Our Privacy Policy

We may update our Privacy Policy from time to time. If we make material changes to how we treat our users' personal information, we will notify you through a notice on our website home page or by other appropriate means.

The date the Privacy Policy was last revised is identified at the top of the page. You are responsible for periodically visiting our website and this Privacy Policy to check for any changes.

11. Contact Information

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at: